📱 SMS Messaging Program Summary
| Program Name | Moncrief Bail Bonds Messaging Program |
| Message Types | Customer support, bond status updates, payment reminders, court date notifications, check-in reminders |
| Message Frequency | Varies by case activity — typically 1 to 10 messages per month |
| How to Opt In | Provide your mobile number during intake, sign our bond agreement, submit our website form, or text us directly to initiate contact |
| How to Opt Out | Reply STOP to any message at any time |
| How to Get Help | Reply HELP to any message |
| Costs | Message & data rates may apply. Moncrief Bail Bonds does not charge for SMS separately. |
| Data Sharing | Your mobile number and opt-in data are never sold, rented, or shared with third parties for marketing purposes. |
Agreement to Terms
By contacting Moncrief Bail Bonds, using our services, or providing your mobile phone number to us — whether in person, by phone, or through any online form — you agree to these Terms and Conditions. Please read them carefully.
Moncrief Bail Bonds is a licensed bail bond agency providing surety and insurance-backed bail bond services to individuals and their families. These terms govern all communications between Moncrief Bail Bonds and its clients, including SMS/text message communications facilitated through our customer support platform (Chatwoot, powered by Twilio).
SMS & Text Message Communications
When you provide your mobile phone number to Moncrief Bail Bonds, you may receive text messages from the Moncrief Bail Bonds Messaging Program for the following purposes:
- Customer support and case-related inquiries
- Bond status updates and court date notifications
- Payment reminders and confirmation notices
- Check-in reminders for defendants on active bonds
- Document requests and intake communications
- General notifications related to your active bond agreement
Message frequency varies based on your bond status and communication with our office. You may receive between 1–10 messages per month depending on your case activity.
Message and data rates may apply depending on your mobile carrier and plan. Moncrief Bail Bonds does not charge for SMS communications separately.
How to Opt In
You consent to receive SMS messages from the Moncrief Bail Bonds Messaging Program by one or more of the following methods:
- Verbally providing your mobile number and consenting during intake with a Moncrief Bail Bonds agent
- Signing a bail bond agreement that includes an SMS communication consent clause
- Submitting your mobile number through our website contact or inquiry form and checking the SMS consent box
- Texting our business number directly to initiate contact
By providing your mobile number through any of the above methods, you expressly consent to receive text messages from Moncrief Bail Bonds at the number provided.
Consent is not required as a condition of purchasing any product or service. You may still receive bail bond services from Moncrief Bail Bonds without consenting to SMS communications.
How to Opt Out & Get Help
You may opt out of SMS communications at any time at no cost. Reply to any message with one of the following keywords:
| Keyword | What It Does |
|---|---|
| STOP | Unsubscribes you from all SMS messages immediately |
| STOPALL | Same as STOP — removes you from all message lists |
| UNSUBSCRIBE | Opts you out of all future messages |
| CANCEL | Cancels your SMS enrollment |
| END | Ends all SMS communications |
| QUIT | Opts you out of all future messages |
| HELP | Returns our contact information and support options |
| INFO | Returns information about the Moncrief Bail Bonds Messaging Program |
After texting STOP (or any opt-out keyword), you will receive one final confirmation message and no further messages will be sent. You may re-enroll at any time by texting START or by contacting our office directly.
Important:Â Opting out of SMS does not affect your bond obligations or your agreement with Moncrief Bail Bonds. It is your responsibility to contact our office through alternate means if you have opted out of text communications.
Privacy & Data Use
Moncrief Bail Bonds collects your mobile phone number and related contact information solely for the purposes of providing bail bond services and communicating with you about your case.
We will never sell, rent, trade, or share your mobile phone number or SMS opt-in data with any third party for marketing or promotional purposes.
This commitment applies to all data collected through our SMS messaging program. Your phone number is used exclusively to communicate with you about your bond and related services.
- Your information may be shared with co-signers, courts, or law enforcement as required by your bond agreement or applicable law
- SMS message content may be stored in our customer support platform (Chatwoot) for case management and record-keeping purposes
- Our SMS platform provider (Twilio) processes messages in accordance with their own privacy policy, available at twilio.com/legal/privacy
For full details on how we collect, use, and protect your personal information, please refer to our Privacy Policy.
Limitation of Liability
Moncrief Bail Bonds shall not be liable for any delays, interruptions, or failures in SMS delivery caused by your mobile carrier, network outages, or circumstances outside our reasonable control. It is your responsibility to maintain current and accurate contact information with our office.
Nothing in these Terms limits our liability for fraud, gross negligence, or any matter that cannot be excluded by applicable law.
Changes to These Terms
Moncrief Bail Bonds reserves the right to update these Terms and Conditions at any time. Material changes will be communicated via SMS notification or posted on our website. Continued use of our services after updated terms are posted constitutes your acceptance of the revised terms.